Legal Policy
Privacy Policy
Last Updated: May 2026
Welcome to Clicknet Communication Private Limited. Your privacy is important to us, and we are committed to protecting the personal information and data shared with us through our website, internet services, customer portals, support systems, and communication channels.
This Privacy Policy explains how Clicknet Communication Private Limited collects, uses, stores, protects, and discloses your information when you use our services.
Data Protection
We are committed to protecting customer information shared through our website, portals, and internet services.
Responsible Usage
Information is used for service delivery, support, billing, security, compliance, and service improvement.
Secure Handling
We apply reasonable technical and organizational safeguards to protect customer and network-related data.
User Rights
Users may request access, correction, deletion, or limitation of processing where applicable.
1. Introduction
Clicknet Communication Private Limited is an Internet Service Provider (ISP) and technology solutions company that offers broadband internet services, internet leased line services, corporate connectivity solutions, networking services, customer support systems, online payment systems, and related digital services.
By accessing our website, applications, customer portals, or using any of our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect different types of information to provide and improve our services efficiently.
2.1 Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Installation Address
- Government Identification Details (if required for KYC verification)
- Company/Business Information
- Payment Information
- Customer Account Details
- Communication Preferences
2.2 Technical & Network Information
- IP Address
- Device Information
- Browser Type
- Operating System
- Network Usage Information
- Log Files
- Connection Status
- Bandwidth Usage Data
- Access Time and Duration
- Website Interaction Data
2.3 Customer Support Information
When you contact our support team, we may collect the following information to improve customer experience and technical support quality:
- Complaint Details
- Support Requests
- Call Records
- Chat Conversations
- Service Feedback
- Ticket History
3. How We Use Your Information
We use the collected information for legitimate business and service purposes, including:
- Providing broadband and internet services
- Processing registrations and customer onboarding
- Managing customer accounts
- Service installation and activation
- Billing and payment processing
- Technical support and troubleshooting
- Customer communication and notifications
- Service improvement and performance monitoring
- Network security and fraud prevention
- Compliance with legal and regulatory requirements
- Internal analytics and reporting
- Marketing and promotional communication (where permitted)
4. User Account & Security
To access certain services, customers may receive a User ID and Password. Customers are responsible for maintaining the confidentiality of their login credentials.
We recommend users:
- Keep passwords secure
- Avoid sharing account credentials
- Notify us immediately about unauthorized access
- Use secure devices and updated browsers
While we implement strong security measures, no digital platform can guarantee absolute security.
7. Data Security
We implement reasonable technical and organizational security measures to protect customer information, including:
- Secure servers and firewalls
- Encrypted communications
- Access control systems
- Network monitoring
- Secure authentication methods
- Restricted internal data access
Despite our efforts, internet-based systems may still face cybersecurity risks. Users are encouraged to maintain their own security practices while using online services.
8. Data Retention
We retain customer information only for as long as necessary for:
- Service delivery
- Legal compliance
- Tax and accounting purposes
- Security and fraud prevention
- Dispute resolution
- Regulatory obligations
After the retention period, data may be securely deleted or anonymized.
9. Third-Party Services & Links
Our website or applications may contain links to third-party websites, payment gateways, or external services.
We are not responsible for:
- Privacy practices of third-party websites
- External content
- Security policies of external platforms
Users are encouraged to review the privacy policies of third-party services before using them.
10. User Rights
Depending on applicable laws, users may have rights to:
- Access personal information
- Request correction of inaccurate data
- Request deletion of data (subject to legal obligations)
- Withdraw consent where applicable
- Request limitation of processing
- Raise concerns regarding data usage
Requests may be submitted through our official contact channels.
11. Children's Privacy
Our services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from minors without proper consent.
12. Changes to This Privacy Policy
Clicknet Communication Private Limited reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated policies will be published on our official website. Continued use of our services after changes indicates acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Clicknet Communication Private Limited
Website: www.clicknetcommunication.com
Email: support@clicknetcommunication.com
Customer Support: Available through official support channels and customer portal.
14. Consent
By using our website, applications, customer portals, or internet services, you consent to the collection, use, and handling of information as described in this Privacy Policy.