8055556644info@clicknetcommunication.com
CClicknetCommunication

Legal Policy

Refund & Cancellation Policy

Last Updated: May 2026

This Refund & Cancellation Policy applies to all online payments and internet services provided by Clicknet Communication Private Limited.

By making payment through our website, payment gateway, mobile applications, UPI, bank transfer, or any online payment platform, the customer agrees to the terms outlined below.

Refund Verification

Refunds and adjustments are processed only after verification of payment details and customer information.

Payment Issues

Wrong-account payments and duplicate payments may be considered for adjustment or refund subject to validation.

Cancellation Rules

Cancellation requests must come from the registered customer and do not automatically guarantee a refund.

Charges & Deductions

Installation, activation, usage, and other non-refundable service-related charges remain subject to policy terms.

1. General Policy

All payments made towards internet services, installation charges, activation charges, plan renewals, equipment charges, and related services are generally non-refundable unless specifically covered under this Refund & Cancellation Policy.

Refund requests shall be processed only after proper verification by the Company.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

2.1 Wrong Account Payment

Conditions:

If a customer accidentally makes payment against an incorrect customer account, the amount may be adjusted or transferred to the correct account subject to verification.

  • Customer must notify the Company through registered email or official contact number
  • Notification should include payment proof, transaction ID, correct customer account details, and date and amount of payment

If notification is received within 24 hours of payment, full adjustment or refund may be processed without deduction. If notification is received after 24 hours, service usage charges, if any, may be deducted and the remaining balance shall be adjusted or refunded accordingly.

2.2 Duplicate or Multiple Payments

Conditions:

In case a customer accidentally makes duplicate, double, or multiple payments for the same account and billing period, the excess amount may be refunded after verification.

  • The duplicate payment must be successfully received in the Company account
  • Customer must provide transaction details and payment proof
  • Refund shall be processed through the same payment method used during payment whenever technically possible

Refund request verification is completed within 24 working hours. Bank or payment gateway settlement may take up to 7 to 10 working days depending on banking and payment gateway systems.

3. Security Deposit Refund

If applicable, refundable security deposits related to ONU, Router, or other equipment shall be processed only after:

  • Return of equipment in proper working condition
  • Physical verification by the Company
  • Clearance of all outstanding dues

Security deposit refunds may take up to 45 working days from the date of receiving the equipment at the Company office. The refundable amount may be refunded to the customer or adjusted against pending dues or customer account balance.

4. Non-Refundable Situations

Refunds shall not be applicable under the following circumstances:

  • Internet downtime due to technical issues
  • Temporary service interruption
  • Customer relocation
  • Service suspension due to non-payment
  • Plan change requests
  • Partial usage of billing cycle
  • Installation charges
  • Activation fees
  • Shifting charges
  • Customer-side device or Wi-Fi issues
  • Network maintenance activities
  • Violation of Company policies or Terms & Conditions

5. Cancellation Policy

Customers may request cancellation of services by contacting the Company through official support channels.

Important Conditions:

  • Cancellation requests must be raised by the registered customer only
  • Outstanding dues, if any, must be cleared before cancellation
  • Company-owned equipment must be returned where applicable
  • Service cancellation does not automatically guarantee any refund

The Company reserves the right to reject cancellation requests in cases involving contractual obligations, pending verification, misuse, or unresolved dues.

6. Refund Processing Method

Approved refunds shall be processed through one of the following methods:

  • Original payment source
  • Bank transfer
  • Account adjustment
  • Wallet reversal
  • UPI reversal (where applicable)

The Company shall not be responsible for delays caused by banks, payment gateways, or third-party financial institutions.

7. Fraudulent or Unauthorized Transactions

Clicknet Communication Private Limited reserves the right to investigate suspicious, fraudulent, or unauthorized payment transactions.

Refunds may be withheld until verification and investigation are completed.

8. Modification of Policy

Clicknet Communication Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Updated policies shall become effective immediately upon publication on the official website.

9. Contact Information

For refund requests, payment-related concerns, or cancellation support, customers may contact:

Clicknet Communication Private Limited

Website: www.clicknetcommunication.com

Email: info@clicknetcommunication.com

Contact Number: 8055556644

Support requests should include proper transaction details and customer account information for faster resolution.